OUR POLICIES
POLICIES, TERMS & CONDITIONS OF USE.
Shipping:
All orders are shipped via United Sates Postal Service. Delivery times are not guaranteed and are out of our control once the order has been dropped off. We offer 2 rates within the US and a flat rate for all international orders.
Combining orders and shipping refunds:
When possible we are happy to combine shipping, however when orders are combined all processing times will be based off the last purchase made. This is only available for orders still in the production phase. Orders that have had a label printed cannot be changed or combined and no refunds will be issued.
International Orders: Meadow Brook Designs is not be responsible for any duties or taxes collected by your country. Most international orders will have some form of duties. We ship USPS to help reduce fees however there may be more based off the country you live in.
Lost or stolen packages: Meadow Brook Designs offers optional shipping protection on all purchases and / or priority shipping which includes insurance up to $100. Meadow Brook Designs is not responsible for any damage or lost packages if additional insurance or priority mail was not purchased.
Refunds and returns:
All purchases from Meadow Brook Designs are final. We do not accept exchanges, returns, or offer refunds unless there was a fault on behalf of Meadow Brook Designs.
Meadow Brook Designs is not responsible for any incorrect sizing ordered by the customer. All items are made specifically to the information provided.
All Meadow Brook Design sales are FINAL SALE. No refunds, exchanges or returns.
We are not responsible for errors made in measuring. All items are crafted to the specifications provided when ordered.
All shipping charges are at the customers expense and are non refundable.
Changes to orders:
Custom orders are based off the information provided, because of this we do not allow changes after the order has been placed. If you need to make a change to your order please message us within 24 hours of placing your order! We will refund the order and at that time it can be resubmitted. After the 24 hour mark no changes can be made and no refunds will be issued.
Additional information:
Please always supervises your pets wearing any Meadow Brook design gear.
Collars should be rotated through frequently to make them last longer. Much like human clothing if worn everyday they will wear faster than when rotated frequently.
Always inspect your collar frequently to ensure it is suitable for use. Any collars showing sign of excessive wear should not be used and replaced. Customers are responsible for determining if products are suitable for use.
Meadow Brook Designs is not liable or responsible for any pet, person, or entity and is not responsible or liable for any damage caused directly or indirectly from sold items. By purchasing the customer understands that all liability is on the consumer. This includes but is not limited to ideas or information provided in marketing materials, packaging, or anything shown on the website and / or social media.
The customer is responsible for making sure collars are properly fitting to their dog prior to use. Collars that are too tight or too loose could cause harm and should not be worn.
Meadow Brook Design collars are not to be used as a training collar.
Meadow Brook Design collars should NEVER be used on a tie out or heavy pullers or reactive dogs. While we make these collars to withstand as much as we can they are still handmade and should be used more as an accessory.
Owners must ensure they buy the correct size for their pet and check the item fits properly prior to use.
Owners are responsible for deciding if Meadow Brook Design collars are appropriate for use on their pet.
By accessing any areas of this website, you agree that your access to, and use of, this site is subject to these terms and all applicable laws, and is completely at your own risk.
We work hard to ensure that Meadow Brook Designs is up to date and complete, however there may be faults.
Excerpt where such exclusions are prohibited by law, in no event shall the company nor it’s directors, officers, employees, agents, service providers, contractors, licensors, licensees, suppliers, or successors be liable under any of these terms of service to you or a third party for any consequential, indirect, incidental, exemplary, special, or punitive damages whatsoever including any damages for business interruption, loss of use, data, revenue or profit, cost of capital, loss of business opportunity, loss of goodwill, whether arising out of breach of contract, tort (including negligence), any other theory of liability or otherwise regardless of whether such damages were foreseeable and whether or not the company was advised of the possibility of such damages.
YOU UNDERSTAND AND AGREE THAT YOUR USE OF THE WEBSITE, ITS CONTENT, AND ANY GOODS, DIGITAL PRODUCTS, SERVICES, INFORMATION OR ITEMS FOUND OR ATTAINED THROUGH THE WEBSITE IS AT YOUR OWN RISK. THE WEBSITE, ITS CONTENT, AND ANY GOODS, SERVICES, DIGITAL PRODUCTS, INFORMATION OR ITEMS FOUND OR ATTAINED THROUGH THE WEBSITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. THE FOREGOING DOES NOT AFFECT ANY WARRANTIES THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
YOU ACKNOWLEDGE AND AGREE THAT COMPANY OR ITS RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SERVICE PROVIDERS, CONTRACTORS, LICENSORS, LICENSEES, SUPPLIERS, OR SUCCESSORS MAKE NO WARRANTY, REPRESENTATION, OR ENDORSEMENT WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, SUITABILITY, ACCURACY, CURRENCY, OR AVAILABILITY OF THE WEBSITE OR ITS CONTENTS OR THAT ANY GOODS, SERVICES, DIGITAL PRODUCTS, INFORMATION OR ITEMS FOUND OR ATTAINED THROUGH THE WEBSITE WILL BE ACCURATE, RELIABLE, ERROR-FREE, OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT OUR WEBSITE OR THE SERVER THAT MAKES IT AVAILABLE OR CONTENT ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS OR DESTRUCTIVE CODE.
The company reserves the right to make any changes to this website and any published policies at any time without notice.